At FY-SOLSTICE, we strive for customer satisfaction and want to ensure your experience is excellent. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you on the status of your refund after the inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item, please contact our support team. Our team is available to assist you with any inquiries regarding our refund policy.